Ordering Online Questions
Are your photos of the actual food?
Yes. However, sizes may vary depending on several variables. Please note that some garnishes and props are for illustrative purposes only unless otherwise stated in the product description.
Can I cancel my order?
Yes. To cancel your order, please call customer service at (877) 320-8382. Very Important: These products are perishable. Orders that are already in transit cannot be canceled or rerouted.
What form of payment do you accept?
We accept Visa, MasterCard and American Express.
What happens if I provide an incorrect shipping address?
Important: Always double-check your order! Please call us at (877) 320-8382 as soon as you notice any address errors. We will do what we can to make sure the order is shipped to the correct address.
Please be advised that if an incorrect address was provided, and the food is shipped/delivered to the incorrect address, we will be happy to reship your order to the correct address, but we will have to charge you for the new order and reshipment.
Very Important: These products are perishable. Orders that are already in transit cannot be canceled or rerouted.
Will sales tax be added to my order?
eatmeatdistrict.com is required to collect sales tax in many different states based upon where an order is being shipped and the products purchased. eatmeatdistrict.com collects all local and state sales tax when applicable.
What confirmation should I expect to receive after my order has been placed?
You will receive an email confirmation shortly after your order is placed including your order number and summary of your purchase. The email confirmation should arrive within 24 hours. This confirms receipt of your order. If you do not receive this email, please contact Customer Service at (877) 320-8382 to see if the order was processed. Upon shipment of your order you will receive a shipment confirmation email with tracking information.
How will I know my order has been delivered?
We will send you a shipment notification email with a tracking number or you can log into your account and “View your order history” under “My Account” to view all order information.
Can I view my order online?
Yes, you can view your order online. To do so please click on “order status” at the top of the eatmeatdistrict.com main webpage and login to your account using your username and password. There you will be able to view your purchase history and order information.
I don’t feel comfortable giving my credit card information over the Internet. How can I place an order?
eatmeatdistrict.com uses the latest in security technology to ensure your personal information is protected. You may also place an order by calling (877) 320-8382.
Where can I purchase or use Meat District eGift Cards?
eGift cards can be purchased and used online at eatmeatdistrict.com.
How can I redeem my Meat District eGift Card or Certificate?
Meat District eGift Cards can be redeemed online. To redeem your gift card or certificate online, simply enter your eGift number on the Payment and Summary page as you check out.
Is a personalized message included with my gift?
You can add a gift message during the checkout process, and it will appear on the Shipping Label your recipient receives with their gift order package. Don’t forget your name otherwise your recipient(s) won’t know who the gift is from!
Will my recipient know a package is coming?
The purchaser is solely responsible to inform the recipient to remain available to receive the product on the delivery day. Meat District will not be responsible for packages refused at delivery.
What is your substitution policy?
In the unlikely event that an item becomes unavailable, or is out of stock, after placing your order, Meat District reserves the right to substitute a comparable item of equal or greater value.
My credit/debit card didn’t go through. Why?
The below list references a number of issues that customers have come across when trying to purchase orders online using a credit or debit card:
- Make sure your card is not expired
- Make sure to enter the entire number with no spaces or dashes.
- Double check the expiration date
- Make sure to enter the correct Security Code.
- Make sure the billing address for your order matches the billing address that is attached to your credit/debit including zip code, phone #, etc.
Why does my account show a pending charge if my credit card was declined?
All of the information that you entered during the checkout process must exactly match what your financial institution has on file. If the information does not match, the transaction will be declined. In some instances, your financial institution may place an authorization hold on the funds for up to five business days even though no order was placed. If the authorization does not fall off your account within that time, please call us at (877) 320-8382 so we can investigate further.
Why was my credit card charged twice?
Do not fret. In all likelihood you have NOT been charged twice for your order. In the event another pending charge appears, the other pending item is likely just an authorization. This is the standard operating procedure between your bank’s billing system and Meat District. Please note that these authorizations usually fall off within ten (10) days. Please contact us at (877) 320-8382 if they do not.